The Problem
In a fast-moving digital team, information gets lost in the shuffle. Tribal knowledge (“Ask Jane for the server info”) and repeated Q&As in chat lead to interruptions and delays. New hires or even busy colleagues may not know where to find key info, so they ask in Slack or email. You stop what you’re doing to answer… again. It’s inefficient and prone to inconsistencies (what if you forget a detail this time?).
The Opportunity
Instead of scattering answers across emails and chats, consolidate them in Slite. Slite is an easy-to-use team wiki/notes tool. By building a mini knowledge base or FAQ, you create a go-to resource. This means fewer repetitive questions and instant, self-serve answers for the team. Over time, this habit can drastically cut down interruptions and help onboard new team members faster.
Step-by-Step: Creating a Team FAQ in Slite
| Step |
Description |
| 1. Set Up a Knowledge Base Space |
In Slite, create a dedicated channel or folder for “Team FAQ” or “Knowledge Base.” This will keep your FAQ pages organized in one spot. |
| 2. Identify Common Questions |
Start by listing the top 5–10 questions you or others answer frequently. Think of things like “How to request PTO,” “Brand colours and logo download,” or “Sales deck template location.” |
| 3. Create a Page for Each Topic |
For each common question, create a new note/page in Slite. Write a clear, step-by-step answer. Include links to resources like Google Drive or tool URLs. Use built-in Slite templates if helpful. [PLACEHOLDER FOR SCREENSHOT] |
| 4. Add Screenshots or Examples |
If applicable, paste in a screenshot (or add a [PLACEHOLDER FOR SCREENSHOT]) showing the process. For example, show the HubSpot lead form in a “How to add a new lead” entry. |
| 5. Share and Educate |
Announce the FAQ hub in Slack. Try: “Hey everyone, we now have a Team FAQ in Slite! 🎉 Before you ping someone, check here.” Share the link and encourage bookmarking. |
| 6. Keep It Updated |
Add new FAQs as questions arise. If processes change, update the page. Invite team contributions to build a living, collaborative knowledge base. |
Try It Now
Don’t wait for the next déjà vu question. Pick one FAQ and document it in Slite today. It could be as simple as “How to connect to the office Wi-Fi” – anything that saves a future interruption. Try it now, and watch your Slack threads breathe a sigh of relief! And remember, if you need help setting up smart workflows or knowledge hubs like this, Yopla is here to help. Get in touch for more time-saving teamwork tips!
