7. Implementation, Make Change Land Every Day

Why it matters

Strategies make sense on paper, delivery gets messy. People resist change, tools arrive without context, energy fizzles. Implementation bridges the gap. It paces the rollout, builds skills in the flow, and keeps momentum through clear communication and tight feedback loops. Done well, change does not just stick, it multiplies.

What you get

Decision ready outputs, all in one place.

• Hands on training, role based sessions that are relevant and team led, people leave confident

• Structured onboarding, step by step roll ins, live support, plain English artefacts that reduce overwhelm

• Phased rollout plan, pilots, quick wins and scale up, sequenced to minimise disruption

• Communication kit, clear updates, visible milestones and simple messages leaders can carry

• Playbooks and self serve, walkthroughs, guides and short videos your teams can use on demand

• Feedback and tuning loop, mechanisms to capture friction, fix fast and share learning

• Transformation team enablement, practical tools and routines for the internal team who make change happen

• Adoption and outcomes pack, measures that track confidence, usage and impact, reported simply

Optional extras, hypercare support for the first four weeks, targeted clinics for sticky workflows, executive briefings and show and tells.

What this changes for you

• Smoother workflows, bottlenecks ease, duplication drops, processes flow

• Shared ownership, people see themselves in the change and pull with it

• Reduced friction, rollouts are paced and practical, not rushed or chaotic

• Continuous tuning, each phase improves the next, momentum builds

How it works

• Mobilise and ready, confirm scope, prepare pilots, set comms rhythm and define success signals

• Pilot and quick wins, start small, learn fast, prove value with the first teams

• Train in the flow, role based practice on real tasks, supported by short guides and videos

• Phase and scale, expand to more teams with a repeatable playbook and clear checkpoints

• Tune and reinforce, capture feedback, fix friction, celebrate progress, refresh materials

• Land and handover, embed routines, confirm owners, leave a kit that keeps improving

Scope and shape

In scope

• Role based training and enablement, live and asynchronous

• Structured onboarding plan with pilots and phased scale up

• Communication plan, templates and broadcast calendar

• Playbooks, walkthroughs and self serve resource library

• Feedback and tuning loop, dashboards for adoption and impact

• Transformation team coaching on cadence, rituals and decision logs

Out of scope unless agreed

• Large scale custom software builds, deep policy redesign, permanent managed services

Assumptions

• Named sponsor and transformation team, time protected for pilot participants, access to comms channels and tooling

Who it is for

Leaders who have a plan and a stack, and now want calm, confident delivery. Ideal when previous rollouts have stalled, when teams are juggling workarounds, or when you need visible progress without drama.

How long and how much

Fixed price package, sized to your organisation, delivery typically three to six weeks for the first phase, with scaling waves agreed from there. Optional travel at cost, payment terms as per MSA. If you need hypercare or executive show and tells, we can include them in scope.

Ready to start

Bring one change that matters and one team ready to pilot. We will show you how to phase the rollout, train in the flow and build momentum you can feel. If you want progress in practice, not just plans on paper, start here.